Return Policies

Return Policy

Thank you for shopping with us! We value your satisfaction and strive to provide the best possible service. Please review our return policy carefully before making a purchase.

1. Return Window

• All returns must be initiated within one week (7 days) of receiving the item. Returns requested after this period will not be accepted. Please email us for authorization at byrugaro@gmail.com.

2. Return Authorization

• All returns must be authorized by our team before being sent back. To request a return, please contact us via email with your order details and reason for the return. Unauthorized returns will not be processed.

3. Condition of Returned Items

• Items must be returned in their original condition, including all packaging, tags, and accessories.
• If the returned item is not in its original condition, we reserve the right to deduct up to 50% of the refund amount as a restocking fee.

4. Return Shipping Costs

• The buyer is responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure the item is safely returned.

5. Damaged or Broken Items

• If you receive an item that is damaged or broken, please take clear photos of the item and its packaging and email them to us immediately. This will help us resolve the issue quickly and efficiently. Please email us at byrugaro@gmail.com.

6. Refund Process

• Once we receive and inspect the returned item, we will process your refund. Please note that refunds may take several business days to appear in your account, depending on your payment method.

7. Non-Returnable Items

• Certain items may not be eligible for return due to their nature (e.g., perishable goods, custom-made items). Please check the product description for details before purchasing.

By making a purchase, you agree to the terms outlined in this return policy. If you have any questions or concerns, feel free to contact us at byrugaro@gmail.com. our customer service team is here to help!